Since "check for updates" was broken, I manually removed the app using the 3rd party utility AppDelete: then I re-installed CFP. This was apparently fixed in the latest version 1.7.0 (Build 196). The color checker component was broken in various ways for a long time. I also have had similar issues with CFP which were exacerbated by the confusing licensing procedure, the fact that the "check for updates" doesn't work right, and the lack of information about a manual uninstall procedure.
There is no way to activate, so I looked up an old email from when I was having trouble activating, went through the stopes and it says I have no activations left.Meanwhile support said weeks ago there was an update coming out to fix the bugs, crashes and choppy playback and nothing. The app shows the CFP checkbox in the clips but no grade shows and there are no controls. it is killing a new iMac 2017 maxed out.now I can't even use the app after restoring from time machine. Once I finish this project the app goes in the trash so I never get the urge to give it a go again.
If anyone knows how to get hold of the support people by phone or knows how to get around the licensing crap since I already bought the damn app, I would sincerely appreciated. And I can't quit now because I have 6 episodes 90% graded with the app and starting over now would be a disaster. I lost the whole day again with a deadline. I email support to get help and denver riddle himself? Nothing. Meanwhile support said weeks ago there was an update coming out to fix the bugs, crashes and choppy playback and nothing. I guess you only get two? It's already on my old laptop so. There is no way to activate, so I looked up an old email from when I was having trouble activating, went through the stopes and it says I have no activations left.
I had thought my new iMac had a defective video card because it was so bad, but I just had apple replace it and now I can't even use the app after restoring from time machine. There is very little support for this app and it is killing a new iMac 2017 maxed out. I bought the color checker passport for all of our interviews to speed things up too. I made the massive mistake of using Color Finale Pro as my grading tool for a 6 episode TV series.